The main reason most people and companies purchase support is to fix critical issues that directly affect production. Here are some bullet points on why you need a technical support team.
Issue/Resolution When an issue arrises, your support team will have a resolution. This is especially helpful when you are in a pickle and just need help figuring out why something isn't working.
Expertise Support technicians are considered experts in what they support because they work with the product all day and had to take some kind of crash course to be able to support it.
Assistance There are a lot of companies out there and most of them only have one main person to run the daily operations. Having another person to lean on or utilize can be extremely useful. A technical support team can resolve issues you are having, complete some of the more tedious tasks that need to be done, or can assist you on the projects. This frees you up to work on the more important things.
Collaboration Discussing your task or challenge with your support team may provide you with an alternative approach to accomplishing your goal. This can prove to be very valuable and save your time and money in the lang haul.
We started our support services over 20 years ago and now have customers that we provide our technical support to in 7 different time zones via phone, email, video conference, or on-site visits. Our trained support technicians will diagnose and troubleshoot common computer problems so you don't have to.